POLICIES


Special Instructions:

Please put cell phones on silent when visiting. No unsupervised children under 12 allowed. We are trying to provide a casual yet relaxed atmosphere for our clients. Please leave the little ones at home if possible so that our service providers can attend to you to their best ability without distraction. If you are having a lash service, feel free to bring head phones and listen to your ipod.

Discounts:

10% Off services for all students with a valid student ID

10% Off services for VIA/Chop House Employees with valid name tags

10% Off services for Worcester Fitness patrons with valid Key Tag (“Tag Swag”)

20% Off services for first time service for UMass employees, then 10% off for every service thereafter with valid employee ID.

Please show proper ID upon checking out to receive service discount. Cannot be applied towards packaged services (they are already discounted and a great way to save!)

NEW POINTS! Earn points by leaving us a review on Vagaro, or any other online business review page! Points can also be earned by liking our Facebook, Twitter, Instagram, etc.

Points can be redeemed for:

500 pts – Free Brow Wax

1000 pts – Free Airbrush Tan

1200 pts – 10% Off any service or product

1500 pts – 20% Off any service or product Cannot be redeemed with any other discounts or coupons.

Payment Methods:

As of October 1, 2014, we will no longer be able to add gratuity to credit card transactions- cash or checks only.

Cash, Visa and Master Card, Discover, American Express, and Checks (must be an established client for one year minimum to pay via check-there is a $30 charge on all returned checks).

Gratuities: Gratuities are not included in service price and are a matter of personal discretion on all of our services. On average, clients tend to leave a 15-20% gratuity on their services – just in case you are wondering!

Cancellation Policy:

The management at Gobare Aesthetic Studio understands that certain occurrences may affect your ability to arrive for your appointment, either in a timely manner or at all. Our staff works on commission and their scheduled appointments are their only way of generating income. We hope you understand that we need to safeguard their income as we provide you with exceptional customer service. To this extent we have established the following “cancellation/no-show policy.”

NEW CLIENTS: When you make your first appointment it will be considered “tentative.” You will then be called/texted or emailed 48 hours before your appointment to remind you of your time. At that time please confirm or cancel your appointment. If you fail to confirm this appointment, it will be deleted and you will have to reschedule. If you fail to no-show for your appointment, you will be restricted to day-of bookings only (calling the day you would like to have a service done and take whatever time is available).

ESTABLISHED CLIENTS: No-shows will be billed for 50% of the service appointment missed at next visit. If you fail to no-show more than once for your appointment, you will be restricted to day-of bookings only (calling the day you would like to have a service done and take whatever time is available).

Also, please call if you are running late. If you are still intending to come in for your appointment, we want to be sure that there is enough time to accommodate you, and all other clients booked in the schedule. We will do our best to make it work- we love to have you visit!

Product Return Policy:

Receive a full refund or gobare credit for returned un-opened/un-damaged products when accompanied by a receipt, and within 30 days of purchase. Certain returns may not be acceptable depending on the product, so please call for further information.

Copyright: Gobare 2014